Terms & Conditions

1. About these Terms

These Terms apply when you use the Tyre Shop Online website or buy products from us. By using the site or placing an order, you agree to them.

We may update these Terms from time to time. The version on this page at the time you place your order is the one that applies to that order.

2. About Tyre Shop Online

Tyre Shop Online is a New Zealand online tyre retailer. Tyre Shop Online® is a registered trademark.

We sell new tyres and wheels only. We don’t sell second-hand, used, faulty or damaged tyres. Our tyres come directly from manufacturers and official New Zealand distributors, so it’s the same stock you’d find at other NZ retailers.

3. Orders and order acceptance

Your order is accepted once your payment has cleared and we’ve sent you an order confirmation email.

If a product you’ve ordered is sold out or unavailable, we’ll get in touch to offer an alternative or a full refund of what you’ve paid.

We may decline or cancel an order at any time before dispatch, including where there’s a pricing or product description error, we suspect fraud, or the product is unavailable. If we cancel your order, we’ll let you know and refund any amount you’ve paid in full.

4. Product information, availability and pricing

Pricing

  • Prices are per tyre, in New Zealand dollars and include GST.
  • Prices can change without notice. The price shown when you place your order is the price you pay.
  • Discounts are usually calculated off the recommended retail price (RRP) and only apply to selected products. Promotions may end without notice.

Discount codes

  • Sign-up discount codes apply to your first order only and to tyres only. They can’t be combined with any other code or offer, and they don’t apply to sale items. The discount is taken off our retail price.

Availability

  • Stock levels on the website are updated regularly, but all products are subject to availability.

Tyre age

Most of our stock is around 1 to 2 years old. Occasionally a tyre may be up to 4 years old. Because our stock is held in warehouses around New Zealand, we can’t always confirm the exact age of a tyre before purchase, but we’ll try to if you ask. Older stock carries the same warranty and is safe to use.

Images

Product photos are for illustration only, and the actual product may look slightly different. Rims are not included.

5. Payment

We accept Visa, POLi, Gem and Afterpay.

Orders are dispatched once payment has cleared, or once your Gem or Afterpay purchase has been approved.

Ownership of goods: Title to the goods remains with Tyre Shop Online NZ Limited until we have received payment in full in cleared funds. Once full payment has been received, ownership passes to you. This clause does not limit any rights you may have under New Zealand law.

If an order is paid for with a card used without the cardholder’s authority, we may recover the amount owed through a collection agency, including the costs of collection.

6. Tyre selection and information you give us

It’s your responsibility to choose tyres that suit your vehicle and how you use it.

If you ask us for advice, our recommendations are based on the details you give us, such as vehicle type, tyre size and driving conditions. Please make sure that information is accurate and complete. We aren’t responsible for problems caused by incorrect or incomplete information, including the wrong size, specification or compatibility.

If you’re unsure, check your owner’s manual, the sidewall of your current tyres, or reach out before ordering.

7. Delivery and freight

Free and discounted shipping

  • Orders of four or more car, mud, SUV or light truck tyres ship free to any of our approved fitting partners in New Zealand.
  • Orders of four tyres delivered to a home or business address get up to 40% off standard shipping rates.

Additional freight charges

Extra charges may apply for:

  • areas with limited courier access
  • oversized or specialty tyres
  • addresses outside standard courier coverage

If extra charges apply, we’ll contact you before dispatch to confirm the cost or discuss other delivery options.

Where we deliver

  • We deliver within New Zealand only. For delivery outside NZ, email sales@tyreshoponline.co.nz.
  • We don’t deliver to PO Boxes or Residential Rural Delivery (RD) addresses. If you’re on an RD address, choose one of our approved fitting partners as your delivery address. Orders of four or more eligible tyres ship free.
  • For health and safety reasons, we don’t offer warehouse pickup.

Your delivery details

Please double-check your delivery address and contact details. We aren’t responsible for loss or damage caused by incorrect delivery information.

Delivery times

Deliveries may take 3-5 working days within the North Island or South Island. The stock might come from the North or South Island warehouses between islands and this can take up to 7 working days.

We usually meet our delivery timeframes, but delays can happen for reasons outside our control. We aren’t liable for delays caused by events beyond our reasonable control.

Tracking and damage in transit

Deliveries are made by third-party couriers. We can track your order and provide proof of delivery if needed. If your order arrives damaged or goes missing, contact us within 48 hours and we will investigate with the courier provider. See our Returns Policy for damaged deliveries.

8. Fitting services and fitting partners

  • Our nationwide fitting service is available for cars, SUVs, 4x4s, mud-terrain vehicles and light trucks.
  • Light truck fitting doesn’t include vans over 7 metres, motorhomes or vehicles with split rims.
  • Fitting costs and freight are the customer’s responsibility.
  • The fitting price covers standard fitments, balancing and disposal only. Any extra or non-standard work needs to be discussed with the fitter and paid to them directly.
  • Our fitting partners are independent businesses. If you have a problem with fitting booked through us, contact us first and we’ll work with the fitter to put it right.

9. Returns, refunds and warranties

Our Returns Policy sets out how returns, refunds, cancellations and warranty claims work, including:

  • damaged or faulty tyres
  • wrong items supplied
  • wrong size ordered
  • change-of-mind returns
  • order cancellations
  • warranty claims and inspections

Please don’t send tyres back yourself. Contact us first and we’ll arrange the return for you. We can’t guarantee we’ll accept tyres sent back without our approval.

10. Your consumer rights

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993, the Fair-Trading Act 1986 or any other New Zealand law that can’t be excluded.

11. Website content and intellectual property

All content, images and branding on this website belong to Tyre Shop Online. They can’t be copied, reproduced or used without our written permission.

We work to keep the information on this site accurate, but it may change without notice.

12. Privacy

We only use the personal information you give us to process your order and arrange delivery. We don’t share it with third parties except for delivering your order or where the law requires it. We handle personal information in line with the Privacy Act 2020. Visit our Privacy Policy page for the full details.

13. Liability

To the extent permitted by law, Tyre Shop Online isn’t liable for indirect or consequential loss arising from the sale or use of our products. This includes loss of use, loss of revenue or business, or other financial loss.

We aren’t liable for damage caused by using products for purposes they weren’t designed for, or by misuse.

This section doesn’t limit any rights you have under the Consumer Guarantees Act or other laws that can’t be excluded.

14. Changes to these Terms

We may update these Terms at any time by posting the new version on this page. The “Last updated” date shows when they last changed.

15. Contact us

Email: sales@tyreshoponline.co.nz
Phone: 0800 968-789